Refund policy

At Krehoud, customer satisfaction is our top priority. If there is any issue with your order, we are committed to resolving it quickly and fairly.

1. Important Notice About Chargebacks

Before initiating a chargeback or payment dispute with your bank or payment provider, please contact our support team first at:

📧 krehoud@outlook.com

We respond within 24 business hours and resolve the vast majority of issues through refunds, replacements, or reshipments. Initiating a chargeback without contacting us first may significantly delay the resolution and refund process.

2. Return Eligibility & 3-Month Warranty

We offer a 30-Day Return & 90-Day Warranty Guarantee starting from the date of delivery. Items may be returned provided that:

  • Products are unused, unworn, and in their original condition.

  • Original packaging and all included accessories are intact.

  • A valid return tracking number is provided.

Note: Refunds are issued only after the returned item has been received and inspected at our facility.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at krehoud@outlook.com with your order number and reason for return.

  2. You will receive detailed return instructions and the designated return address.

  3. Ship the item back to our return address using a tracked and insured shipping method.

  4. Email us the tracking number once shipped.

  5. Upon receiving and inspecting the returned item, approved refunds will be processed within 14 business days.

4. Return Shipping Costs

  • Standard Returns (Change of mind, ordered the wrong item/size):

    • Return shipping costs are the responsibility of the customer.

    • Using a tracked shipping method is mandatory.

    • Krehoud is not responsible for lost or un-tracked return packages.

  • Defective, Damaged, or Incorrect Items:

    • Krehoud will fully cover the return shipping costs.

    • A replacement or full refund will be issued immediately after inspection.

5. Damaged or Defective Items

Please report any damaged or defective products within 48 hours of delivery by emailing krehoud@outlook.com with:

  • Your Order Number

  • A brief description of the defect/damage

  • Clear photos or video showing the issue

Failure to report within this timeframe may affect eligibility for replacement or refund.

6. Incorrect Item Received

If you received an item different from what you ordered, notify us within 48 hours with:

  • Your Order Number

  • Photo of the item and package label received

7. Delivery Confirmation & Lost Packages

Once an order is marked as "Delivered" by the shipping carrier, it is considered fulfilled. If your package has not arrived or appears lost:

  • Contact us immediately at krehoud@outlook.com.

  • We will investigate the issue with the carrier. If confirmed lost in transit, we will offer a replacement or full refund.

8. Refund Processing

Once your return is inspected and approved:

  • Refunds will be issued to your original method of payment.

  • Refunds typically take up to 14 business days to process, depending on your card issuer or bank.

Refunds cannot be issued for items that are used, returned incomplete, damaged after delivery, or missing original packaging.

9. Contact Us

For any return-related inquiries, please reach out to:

  • Support Email: krehoud@outlook.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)